FAQ About DCRS
> WHO ARE WE ?
DCRS are an independent two way radio partner situated within the United Kingdom. Established in 1987 we draw on our experience to recommend the best products available within our market today for you, our clients.
> WHY BUY FROM DCRS ?
There are hundreds of two way radio companies available today to choose from...So
why buy your two way radios from us?
have a true business identity - DCRS are VAT registered and we
do not hide behind a PO Box number. You can call us, or pre-arrange a
meeting if you require an onsite discussion.
know what we are talking about - We are based right here in the
UK and have a team of genuine two way radio enthusiasts as opposed to text-book
trained employees based on the other side of the planet. We are willing to talk
you through what will be best for your needs on our 0800 phone number , or via our live chat on this site.
- We service
what we sell - When you purchase two way radios from us you
are safe in the knowledge that if something goes wrong we can deal with that
problem at our Service Centre based in
the UK. You won’t have to send your two way radios away to get
repaired (potentially at your expense) to a 3rd party.
customers receive value-added service - Because you purchased your
two way radios from us, we know the equipment and its history. This lets
us deal with any problems faster and more efficiently. If you haven’t bought
your equipment from us, no problem! We can still assist & have all the necessary
equipment to repair, or programme to your exact specifications.
here to stay – We have been in the two way radio business for
29 years (along with over 100 years of combined experience). As a result,
you can be confident that we’ll be here to help you out in the future.
give back to our community - We
donate goods and services, and sponsor good causes and community groups.
ISO QUALITY ASSURED
DCRS are a market leader for two way radio communications equipment and to prove our quality and customer service we have been ISO 9001:2000 approved since 2002.
By working to these approved quality systems we can ensure you receive an efficient and problem free service. We are able to trace jobs through every stage.
Monthly audits of the system are carried out by fully trained auditors to ensure that the systems and personnel are working to the QA procedures set out in our the ISO manual. DCRS Limited is accredited to: ISO 9001:2000 (Click on the image to download).
> ARE YOUR PRODUCTS BRAND NEW ?
As we are Authorised Distributors for Motorola, Vertex, Hytera, Kenwood, and Icom to name but a few all of our products are brand new and genuine and sourced directly from them to us with no third parties involved.
We do sell reconditioned radios from our stock they are a fully serviced before they are put onto our website to ensure their full working capability. To view any current radios in this range please click on the clearance button situated on the left hand side.
> DOES MY PRODUCT NEED A RADIO LICENSE ?
If you are purchasing a PBR radio from us it is possible. If you are buying to add to a fleet of radios the chances are you already have a radio licence, if you cannot find one this can be obtained by calling Ofcom on 020 7981 3000, or 0300 123 3000 simply tell them who you are and where you are calling from and they will be able to send you a copy, then simply forward this onto us. If you haven't got a radio licence we can assist you with your application simply make your purchase via the link below, call us on 0800 043 2688, or email us at [email protected] and we will do the rest for you.
Buy your OFCOM Radio License Today here
> I WOULD LIKE TO UTILISE PMR446
RADIOS, WHY DO I NOT NEED A RADIO LICENCE FOR THESE?PMR446 Two-way radios operate on 8 UHF frequencies that have been issued for general on-site usage by the Ofcom. These frequencies have been allocated to a European service called PMR446 and there isn't a restriction on where you use the radios. All the frequencies are programmed into the radios at time of manufacture and cannot be changed or added too.
> CAN I RETURN MY PRODUCT IF I AM
NOT ENTIRELY HAPPY?If you have purchased a product and you are not entirely happy with your purchase, you can return this to us within 7 days together with proof of purchase. The item must be in exactly the same condition supplied (pristine condition), in the box along with everything supplied.
> HOW LONG DOES IT TAKE TO DELIVER
AN ITEM?As long as we have an item in stock, it will be delivered within 3-5 working days- unless the item has been ordered over the weekend when it will be dispatched on the next working day (stock dependent).