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About Us
DCRS Limited
Terms and conditions of sale
Ordering
1. Customers placing orders with DCRS are accepting our terms and conditions of sale in full.
2. Orders must be submitted in writing and posted/faxed to our offices and will be assumed to have been signed by personnel authorised to do so by the company/organisation who wish to trade with DCRS. Each order must clearly state the type, quantity of equipment required and the agreed purchase price. Where applicable an order number and contact name should be supplied. Orders will only be accepted by e-mail once a credit account has been opened and written authorisation that this method of ordering is agreed by both parties.
3. No customers terms and conditions that overwrite those of DCRS will be acceptable without authorisation in writing from a Director of our company.
Delivery
1. To be agreed at the time of placing your order, our normal delivery is 5-10 working days from receipt of order or sooner subject to (a) goods being available from our supplier (b) a credit account being opened and accepted (c) in the case of payment in advance funds being cleared in full.
2. Delivery and responsibility of the goods will deemed to have taken place once we have a signed delivery advice note or a proof of delivery via our nominated courier.
3. Delivery costs (where applicable) will be invoiced at the agreed rate, this should be stated on our quotation provided and added to your official order.
4. Any short shipment or incorrect shipment must be notified to DCRS in writing within 48 hours of receipt of goods.
Payment Terms
1. Unless otherwise agreed in writing by DCRS credit terms are strictly 30 days from date of invoice. Failure to pay within our terms will result in credit facilities being withdrawn immediately.
2. Any invoice query must be notified in writing to DCRS within 7 days of invoice date.
3. DCRS reserves the right to impose a 4% interest charge per calendar month on overdue accounts.
4. Title of goods will only be transferred when DCRS have been paid in full for equipment/services supplied.
Cancellation of orders
1. The order once placed and accepted cannot be cancelled except with the written consent of DCRS and on terms which will indemnify DCRS against any losses incurred thereby.
2. A handling charge for returned goods ordered in error will be charged at 20% of the total invoiced amount including initial delivery charge and if applicable the cost of collecting any goods incurred by DCRS.
3. We reserve the right to refuse to accept any written cancellation of an order and in particular where an order is for goods specifically manufactured by DCRS for an order or where goods are not normally stocked by DCRS and have been ordered by DCRS solely for the purpose of the cancelled order.
Installation
1. All installation work will take place within normal working hours unless otherwise agreed in writing, all costings will be submitted if possible prior to work commencing on site.
2. If the installation of work on site is delayed or obstructed as a result of any circumstances outside our control other than a fault on our part, a further cost may be charged to cover any extra work involved/travel costs/hire of labour or plant equipment. Labour rates will be calculated at the agreed hourly rate as per our initial quotation.
Warranty
1. All products supplied are covered by the manufacturers warranty, either 12/24 months depending on manufacturer, any refurbished equipment is covered by DCRS's 3 month warranty unless otherwise stated in writing. The warranty period commences from date of delivery/receipt. DCRS cannot be liable for any defects arising from fair wear and tear, physical damage, liquid ingression or damage and or interference by the customer or any third party.
2. DCRS reserve the right to refuse to repair or replace goods if (a) full payment for the goods has not been made (b) the manufacturer refuses to accept the repairs/replacements under warranty for whatever reason.
Law and Jurisdiction
Any contract arising from our quotation and by the placing of an order for services/goods supplied shall be governed by the Laws of England, any dispute arising shall be subject to the jurisdiction of the English Courts.
Issue 1 Nov 2003
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
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Delivery Schedule
We will normally send your order to you in 5-7 business days . Should there be a stock issue we will contact you straight away to discuss the options available
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
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Privacy Policy
DCRS Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
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